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💌 Customer Support
Q: How can I contact customer service?
📧 Drop us a line at info@otakupopus.com, and we’ll get back to you ASAP!
📦 Shipping & Delivery
Q: Where do orders ship from?
✨ Straight from sunny Las Vegas, NV!
Q: How long does delivery take?
⏳ For in-stock items, we ship within 2 business days. Most orders arrive in 3–7 business days, depending on your location.
Q: Why is my order delayed?
🚨 Peak seasons, holidays, or unexpected events may slow things down. Check your tracking info or contact us—we’re here to help!
✏️ Changes & Cancellations
Q: Can I change my shipping address?
✅ Yes, if the package hasn’t shipped yet!
❌ No changes allowed after a tracking number is provided. Reach out via info@otakupopus.com or chat with us for help.
Q: Can I cancel my order after it ships?
😢 Unfortunately, cancellations aren’t possible once your order is on its way.
🏬 Local Pick-Up (Coming Soon!) 🚗✨
Q: Can I pick up my order in-store?
🙌 Absolutely!
- You’ll get an email confirmation within 24–48 hours after placing your order.
- Bring your name, order number, or a screenshot of the email to pick up during store hours.
Exciting News: Local Delivery Service in Las Vegas 🚚
We’re thrilled to announce that local delivery services will soon be available in the Las Vegas area! 🎉
Here’s what you need to know:
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Service Area:
Local delivery will cover most neighborhoods within the Las Vegas metropolitan area, including surrounding suburbs. -
Delivery Fee:
- $9.99 for orders under $99.99.
- Free delivery for orders over $99.99.
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Delivery Timeframe:
- Place your order by 3:00 PM for same-day delivery (subject to availability).
- Orders placed after 3:00 PM will be delivered the next day.
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Eligibility:
Local delivery is available for all in-stock items, except oversized collectibles or special-order items. -
Convenience at Your Doorstep:
Enjoy a faster, more personalized service, ensuring your favorite products are delivered directly to your doorstep hassle-free!
We’re excited to bring this service to our local community and can’t wait to serve you better. Stay tuned for the official launch date and further details!
🔥 Discounts & Promo Codes
- One promo code per order—make it count!
- Codes are valid for single use only.
- Items marked 【Limited】 are NOT eligible for discounts or promotions.
🚚 Oversized/Overweight Items
Heads up! Oversized or heavy items may have extra shipping fees. Need details? Contact us before placing your order.
Still Got Questions? 🤔
Reach out via info@otakupopus.com or chat with us directly. We're here to help!